One Support


Our mental health, young people and floating support services are delivered under the One Support brand. We work with customers who have a range of needs, including young people, complex mental health, substance or alcohol use, ex-offenders and families. Since 2005, we have been the biggest developer of supported housing in London. We are one of the first providers to deliver fully integrated complex needs mental health services with the NHS under our ‘Care Support Plus’ model at Tile House and Cliff Road.

Our floating support services help customers with a range of different needs and situations including:

  • mental health problems
  • teenage parents
  • single homeless and homeless families
  • people with drug and alcohol use problems
  • older people
  • young people and care leavers
  • people with physical health problems
  • people who have learning difficulties.

Year-on-year these services have supported between 98% and 99% of customers to maintain independence and sustain their tenancies.

Flexibility and partnership working are key to the success of our floating support services. Staff are responsive to individual customer needs and circumstances, providing more intensive support where needed. Our co-location model means working directly alongside local services, such as community mental health teams and housing teams. This means truly effective partnership work and helps promote access to the service.

Support packages from our floating support services include:

  • benefits advice
  • tenancy sustainment
  • accessing local services
  • developing life skills
  • social inclusion
  • tackling complex debt problems
  • building and strengthening relationships
  • helping customers to move on
  • employment and training
  • budgeting
  • debt management.

Service Details

One Housing
Service Type:
Support at Home
Primary Client Group:
Mental Health
Free for residents of Wandsworth.
Opening Times:
Fridays, 11am to 1pm (drop-in service). Daily from 9am to 7pm for home visits.
Services For:
  • Older people
  • Parents and families
  • People with learning disabilities
  • People with mental health needs
  • People with physical disabilities
  • Teenage parents
  • Young adults

This page was last updated on 09 September 2019

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This page was last updated on 09 September 2019


Contact Details

0300 123 9966