• About the Service

    The service offers 24 hour person centred support to service users. The aim of the service is to provide a safe and homely environment that promotes empowerment, independence and choice, whilst enhancing individuals' daily living skills, enabling opportunities to move on to a less supported setting where possible.

    Aims and Objectives

      • To provide support that is tailored to each client's individual needs.
      • To empower clients to lead as independent a life as possible.
      • To provide services that is anti-discriminatory.
      • To provide a service that takes into account client's preferences, wished, personal circumstances and individual abilities.
      • To provide our clients with support of the highest quality within their own home environment.
    • To provide a safe and protected environment prioritising Young Peoples safety at all times.
    • To provide a service that empowers Young People to have personal dignity.
    • To provide a home environment free from exploitation.
    • To provide a service that enables Young People to live a normal life within the community.

    How do we achieve these objectives?

    • By meeting the needs of every client through a consistent, planned approach that addresses in a holistic manner all the needs of the young person. This will be in accordance with the Children Act 1989 and Children Act 2000 & 2004 regulations.
    • By working to an individual plan of support that has been agreed with the client.
    • By working with clients to promote and, where possible, increase their independence.
    • By treating all clients with dignity and respect.
    • By encouraging clients to be involved in the development of the service.
    • By ensuring that support is provided by trained and competent staff.
    • By supporting clients to access all community services available to them.
    • By ensuring that suitable strategies are identified and implemented to help young people and their families to overcome the problems that led to the young people being ‘looked after’ by the department.  These will include behaviour modification techniques, life story work, etc, as appropriate

Service Facilities

Bonza Care strives to ensure all units provide facilities to promote a homely        environment for the service users, setting a platform for social engagement and productive stimulation. 

  • Bonza Care units have a large lounge where the service users have the use of a television, PS3/DVD player and there is a varied selection of channels through freeview.
  • The units have computers that have access to the Internet and the young people are encouraged to make use of this to assist with homework and their wider educational needs.  Access to the Internet is supervised and its use is monitored with internet security as part of a system of checks to ensure it is used appropriately. 
  • The Unit Manager and other staff members use the office.  Due to issues of ensuring confidentiality YP’s do not have access to the office unless a member of staff is present.
  • The kitchen has all the mod cons including 2 cookers and 2 fridge freezers in each Kitchen.  There are table and chairs so the YP’s and staff share mealtimes and its associated conversations there together. 
  • The Unit has plenty of storage facilities, which are used for household linen, toiletries and sports equipment, etc
  • Current legislation states’ smoking is prohibited in public places Smoking is very much discouraged and the young people that do smoke are asked to smoke away from the premises.  


Service Details

Bonza Care
Service Type:
Supported Living
Host Authority:

Cost & Availability

Supported Living

550 per week
Client Group:
Mental Health

Supported Living Additional Support


Supported Living Floating Support


This page was last updated on 29 May 2019

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This page was last updated on 29 May 2019


Contact Details

Contact Name:
Mrs Gabriella pilatwe
Branch Manager