What's it like to be a carer?

Healthwatch England consulted over 5,000 carers to compile their report ‘What’s it like to be a carer?

You can download a copy here.


Key findings of the report include:

The importance of asking for help and support before reaching a crisis point

Completing a Carer’s Assessment will signpost you to services and organisations that may be able to help as well as establishing eligibility for the Short Break Service and Carer’s Emergency Card.

A straightforward way of starting an assessment is to use Autonomy, the online portal. An online assessment can take as little as ten minutes and a social work professional will contact you within five working days to complete the process.

Alternatively, you can call the First Contact Team on 020 8583 3100 or email adultsocialcare@hounslow.gov.uk


The importance of being able to access information and advice

Hounslow Council’s Adult Social Care Department offers several ways to find the information you need:

CarePlace – online information that can be translated into any one of 95 languages.
Carer’s Information Sheet – updated every three months, it lists services that can be approached directly (no need for a referral) and that are mostly free. Sign up for an email copy via Get Connected.
My Independence – telephone support around housing issues, benefits advice and signposting to other services together with support from a dedicated Carers Adviser.
The Gazebo Pop-up Information Shop – face-to face advice at community events, public spaces and a regular appearance in West Middlesex Hospital Atrium.
Carers Operational Group - share your ideas and help us improve services