Terms and Conditions

TERMS and DISCLAIMER

Disclaimer

Ealing Council on behalf of the West London Alliance (WLA) makes every effort to provide up-to-date and accurate information on this website. However, the council and other parties involved in creating and delivering this website's contents give no warranty as to the accuracy of the information and do not accept any liability for any loss, damage, or inconvenience arising in any way whatsoever from the use of information on this website.

Links to other sites

The council does not endorse any external linked sites contained on this website and is not responsible for their content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.

Copyright

All material on this website is the copyright of Ealing Council on behalf of the WLA unless otherwise stated. Material on this site is for personal, non commercial use. No part of the site may be copied or adapted without written permission from Ealing Council on behalf of the WLA. Copying or use of the West London Alliance, West London logo and graphics and careplace logo accessed from this website is not permitted without the prior approval from the respective copyright owner.

Privacy statement

Ealing Council (the “council”) owns, manages and runs this website on behalf of the West London Alliance (WLA).  The West London Alliance consists of six West London boroughs including Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow.

Information about the West London CarePlace website

If you are browsing our website you do not need to disclose your personal details.

Personal information we collect

The WLA does not capture or store any personal information about individuals who access this website (see cookies below) except where you voluntarily choose to give the council your personal details either via email, to make a payment, by using an online form on the website, registering with us or by enquiring about any of the council’s services.

If you subscribe to our mailing lists for information, we will ask you to indicate the areas in which you are interested so that we can tailor the information, which we send to you to cover the areas, which we believe you might be interested in.

What we do with personal information

No personal residential home or home care client data is held on WL CarePlace. Residential Home and Home Care organisation contact details will be held. We use this information only for the intended purpose that you have provided it for.

The information you provide may be used within other Councils in the WLA including Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow. Your information will be held only for as long as necessary and it will not be passed to any other parties. Ealing Council on behalf of WLA has implemented technical measures to safeguard your information from:

·       unauthorised access

·       improper use or disclosure

·       unauthorised modification

·       unlawful destruction or accidental loss

Cookies

The WLA makes use of cookies in the public interface to allow it to personalise its website to meet your requirements. If you do not wish to receive a cookie, then you can set your web browser to reject/deny it. In Internet Explorer this can be done by adjusting the privacy settings within “Internet Options” from the “Tools” menu.

However, if cookies are turned off it will disable some of the functionality including favourites and shortlisting.

Information collected automatically to improve our website

The WLA collects and stores the following information that is automatically recognised. The:

·       date and time

·       originating IP

·       type of browser

·       operating system used

·       URL of the referring page

·       object requested

·       completion status of the request

Visitors to our website remain anonymous as the council does not seek to link any of the data collected to individuals. The information only allows the council to assess the popularity of the pages on the website, so that continual improvements can be made to the site.

Definition of terms

Browser
Short for Web browser, a software application used to locate and display Web pages. The two most popular browsers are Microsoft Internet Explorer and Firefox.

Cookie
Cookies are text of information that are stored on your computer by the websites you visited. Cookie information contains an ID tag that will be used to recognize you when you return to the page and personalise your visit. Information supplied by cookies can help analyse the profile of our visitors and help to provide you with a better user experience.

IP (Internet Protocol)
The technical standard by which data is transferred between two devices. All networks connected to the internet speak IP,

IP address
An Internet Protocol address (IP address) is a numerical label assigned to each device (e.g., computer, printer)

URL
Web sites are found by their addresses. Each web site has a URL, or Uniform Resource Locator, assigned to it.

Web server
Makes it possible to be able to access content like web pages, or other data from anywhere as long as it is connected to the internet.

Links

Please note that this privacy statement does not cover links to other websites.

Notification of changes

As Ealing Council creates new online services this may generate a need to amend this privacy statement. If substantial changes are made the council will highlight such changes on the home page of the website.

Future developments

If our information changes at any time in the future the WLA  will post the policy changes on this page.

Support

If you have any queries about the privacy policy please contact:

WL CarePlace System Administration, West London Alliance, Perceval House, 14/16 Uxbridge Road, Ealing, W5 2HL. 
Tel: (020) 8825 6665 
Email: helpdesk@affinityworks.co.uk (CarePlace support is currently provided by Affinity Works)

If you are not satisfied with our response you may wish to contact the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, CK9 5AF
Website: www.informationcommissioner.gov.uk

For Providers

For providers, Careplace provides the opportunity for them to share their information with the greatest number of people in a managed way. The directory is maintained by each provider, they can add their organisation (activity or service) and make changes at any time. To do this providers will need a Careplace logon, which can be requested by clicking here: https://www.careplace.org.uk/RequestLogin

 

This means that each provider becomes a Careplace information provider and the following terms and conditions will apply: 

a)         The information provider shall have the responsibility for ensuring the accuracy of the information on Careplace about the services that they provide and/or the activities that can be accessed through them;

 b)         The information provider will be required to update their entry on Careplace on a six monthly basis;

 c) As they are available publicly, all service profiles will be subject to The UK Code of Non-broadcast Advertising, Sales Promotion and Direct Marketing (CAP Code). The Code exists to ensure that advertising (including online listings) are “legal, decent, honest and truthful”. All services (i.e. advertisers) will be responsible for ensuring that their service profile complies with the code. We reserve the right to suspend or remove any service from the public directory if their profile contravenes the code. 

In addition, the ‘Council’, reserves the right to remove the information provider’s details from Careplace in circumstances where:

i.    The information entry has either not been updated on a six monthly basis or confirmation of the accuracy of the existing information has not been received on a six monthly basis; or

ii.   The Council has reasonable cause to believe that the information provided is no longer accurate.

 

d)         Providers of care and support services shall agree to be inspected by the Council’s Care Services Inspection Team.  Inspections may be announced or unannounced.  The purpose of the inspections will be to:

i.    Support the provision of a range of good quality service providers in the market to increase choice for residents;

ii.   Ensure compliance with care standards for activities regulated under the Care Standards Act, 2001 (as amended), e.g. services providing personal care; and

iii.  Ensure compliance with good practice standards for unregulated activities, e.g. housing-related support.

 e)            In circumstances where a complaint or concern is expressed by a resident the Council shall have the right to undertake an audit and requested information shall be provided within a reasonable period to enable an audit to be undertaken.  The purpose of the audit would be to confirm:

 

i.    the appropriate use of publicly provided funding or funding provided from a resident’s own funds;

ii.   that staff have received a level of training appropriate to the service being provided;

iii.  recruitment processes appropriate to the service being provided have been followed;

iv.  policies and procedures appropriate to the service being provided are in place.

       Any information provided to the Council as a result of an audit will be treated in the strictest confidence by the Council and will not be released to a third party without the information provider’s consent 

 F.   Users of services advertised on Careplace by the information provider shall be able to upload reviews of those services onto Careplace with the intention of enabling residents to make informed choices about the services they may wish to use, including purchasing either with their own funds or publicly provided funds.