Service FAQ

This FAQ is specifically for services that are either featured in the directory (or wish to be). If you are an individual please read our Resident FAQ.


In addition to the FAQs there are two guides that contain important information about completing your service profile. These can be downloaded from the links below:

Guide 1: Completing a service profile

Guide 2: Five Steps to an effective service profile

FAQ List

What is CarePlace?

Is there a cost to register on CarePlace?

Why should I register my service/organisation?

What is the difference between a service and an organisation?

My service’s details are already in CarePlace – how can I update the information?

How do I optimise my service profile so that more people will find out about the service that I offer?

Can I link from CarePlace to my own website or another service profile?

Can people contact my service directly from CarePlace?

The CarePlace map does not show my service at the correct location?

The contact details for my service are not showing in the CarePlace directory?

How do I put images in the image gallery or my service description?

I don’t want my service to appear in the directory, how can I remove it?

What happens when a person leaves feedback about my service?

What are the social networking icons on my service profile for?

How do I upload a brochure/document to my service profile?

How do services get categorised within the directory?

My service performs multiple functions, how do I make it appear in different categories in the directory?

How do I record vacancies or availability within CarePlace?

 

What is CarePlace?

CarePlace is predominantly a directory of services that meets a wide variety of care and community needs. The directory contains a lot of traditional care services like residential homes and home care agencies, but it also contains health and fitness clubs, charities, advice services, and lots of other groups and activities that support people in the local area. In addition to the directory, the site holds information and articles about a range of health and community topics.

 

Is there a cost to register on CarePlace?

CarePlace is free to services providers and residents. Once you have registered for an account on CarePlace, you will be able to complete your profile by adding service descriptions, brochures and photos of your organisation all without charge.

 

Why should I register my service/organisation?

CarePlace is being used by a number of councils to provide information to their residents on the services are available locally. By registering, you get a free directory profile which enables you to describe your service, add pictures and locations, and link back to your own website if you have one. It also enables people to contact you directly (via e-mail or a contact number if you wish to leave one) and enquire about your service. The profile is very simple to create and only takes a few minutes to set up so really the question should be “why shouldn’t I register my service?!”

 

What is the difference between a service and an organisation?

In CarePlace, a service is the entity that actually provides a service to citizens (e.g. an advice centre, activity group, or home care agency). An organisation is the legal entity that owns or operates the service. So, for example, a local branch of the Citizen’s Advice Bureau (CAB) would be a service, and the CAB head office would be an organisation. Only services feature in the CarePlace directory, organisations do not, they are generally just used to store the structure of larger companies, charities or NPOs.

 

My service’s details are already in CarePlace – how can I update the information?

In-order to be able to update the information in CarePlace you need to create an account. You can do this using the request a login form. Just enter a username that you would like to use, and fill in some basic details, including the organisation you wish to be linked to. We may contact you to verify your details, but will process your request as soon as possible (usually within 1-3 working days).

 

How do I optimise my service profile so that more people will find out about the service that I offer?

Please read our guide five steps to completing an effective service profile and make sure all the tasks on the checklist at the back have been completed.

 

Yes – there is a specific field in the service profile that allows you to enter the address (URL) of any website. You can also create any number of other links to other pages (including other services that are in the CarePlace directory) in the service description. You can also create links in the service description field by highlighting the word (or words) you wish to use for the link and then clicking on the “link” button which allows you to enter a URL. (See image below)

 

 

Can people contact my service directly from CarePlace?

Yes – if you add a contact with an e-mail address, CarePlace will display a “Send Enquiry” button which enables citizens to e-mail you directly from the site. You can also display the e-mail address, and phone/fax numbers if you wish to do so.

 

The CarePlace map does not show my service at the correct location?

CarePlace uses Google Maps to display service locations. When you enter a location, the coordinates are generated from a Google request. The predominant factor in this request is the postcode, which for most urban areas is only a very small geographical area. In more rural locations, postcodes can cover a much larger area and therefore the pin on the map may not be in the precise location of your service. This can be corrected by checking the “Manually define location coordinates” box against the service location, and entering the correct latitude and longitude values. You can obtain these by using the following site http://ctrlq.org/maps/address/ simply enter your address and then manually move the pin to the location you wish, and the site will display the coordinate values.

 

The contact details for my service are not showing in the CarePlace directory?

If you have entered contact details (on the “contacts” tab) they will show to the public as long as you have the “list as Market Place contact” option checked.

 

How do I put images in the image gallery or my service description?The best way to include images is to use the image tab, where you can import any standard image file (GIF, BMP, JPEG, PNG etc.) and CarePlace will display the image in the service profile as a thumbnail. If a user clicks on any thumbnail the full size picture will be shown and (depending on the browser) a slide show or buttons that navigate to any other pictures will be shown. You can also link to images that are hosted online using the “insert image” button in the service description toolbar, however some browser security settings prevent content from multiple sources displaying on a web page and therefore not all users will be able to see these images.

 

I don’t want my service to appear in the directory, how can I remove it?

If you have a login for CarePlace, you can log in to the system and click to edit the service you want to remove. On the edit service page there is a button to “request deletion of this service”. If you don’t have a login, please e-mail helpdesk@affinityworks.co.uk and include the name of the service and the reason why you want it to be removed.

 

What happens when a person leaves feedback about my service?

This feedback is sent directly to us. If we deem it necessary, we will contact you or pass the message on.

 

What are the social networking icons on my service profile for?

This functionality enables citizens who use the directory to share service profiles with other people via e-mail or social networks that they may belong to. It offers shortcuts for people to post on popular networks e.g. Facebook and Twitter.

 

How do I upload a brochure/document to my service profile?

You can submit documents via the [documents] tab on any service or organisation profile. We will publish it once it has been reviewed. Please note - documents have a maximum file size of 10Mb.

 

How do services get categorised within the directory?

The system will automatically categorise your service based on the information you have entered in the service type (profile tab), service levels (levels tab) and information fields (info fields tab) in your service profile. Please ensure that your service type is correct, and that all the service levels and information fields relevant to your service are listed. After that, if you feel your service does not appear in the correct category (or categories) you can un-check the "maintain this service's categories automatically" checkbox (in the marketplace settings tab) and add categories manually from the list provided.

 

My service performs multiple functions, how do I make it appear in different categories in the directory?

If a service performs two similar functions (e.g. residential care and nursing care), it is quite likely that the service levels will appear under the same service type. If this is the case, then simply create a service level for each service (or function) that you provide and the system will categorise your service appropriately. If your service provides two very different functions e.g. a religious group and an activities group (both held at the same church) then you might want to consider having two service profiles – one for each group. This will allow them to be categorised separately, and is likely to provide more relevant and targeted information to citizens. You can always link the two profiles by adding a hyperlink from one profile to the other (see FAQ “Can I link from CarePlace to my own website or another service profile?” for details of how to do this).

 

How do I record vacancies or availability within CarePlace?

Current availability or vacancies can be recorded on the [Levels] tab of any service profile, although generally this is only useful for bed-based services. The [Levels] tab should list all of the service levels that you provide and when adding or editing a level you will find a field called "provider specified availability". This number should represent the number of vacancies you currently have (e.g. 2 for 2 beds). If you do not currently have any vacancies but one will become available soon (e.g. after a period of planned respite) you may list it as a vacancy, but please do not continually list vacancies that do not exist because it wastes time for care brokers and yourself as needless placement enquiries may be made.