How to Use This Site
This guide is focused at citizens using the directory. If you belong to a service and are looking for assistance with completing your service profile, please read our Service FAQ, or download the Completing a Service Profile document.
How to search for services:
In addition to this guide, there is an e-learning video that shows you how to find services and information. This can be viewed from the link below.
Setting your local authority
When you select your local authority, you will be shown information pages and news stories specific to you, based on the area you live in. The location will also be automatically set for searches you carry out, so the services displayed will be within your area. The drop down list to select your local authority is visible at the top right of every page.
1) If you know what you're looking for...
2) If you are unsure about exactly what you are looking for...
How to create a shortlist:
The shortlist will remain in-place for 1 year, even if you end your session and close the browser, but it is susceptible to other processes running on your machine (such as deleting or disabling cookies/temporary internet files).
You can view your shortlist anytime by clicking the “my shortlist” link in the CarePlace header.
How to leave feedback about a particular service:
When you view any service profile there is a “leave feedback” button at the top (just above the map). If you click that you will be asked to leave your name, e-mail address and your comment. The feedback will be submitted to the appropriate local authority who may wish to contact you to discuss the matter further.
How to contact a service:
When services join CarePlace they are encouraged to provide contact details so that citizens can contact them directly. Most services either have contact details displayed on the right hand side of their service profile, and/or an “Enquire about this service” button, which enables you to send an e-mail directly to the service from CarePlace.
If neither are displayed, it is most likely that the service provider has not yet joined CarePlace. If there is a link to the service’s own website, you could try to find some contact details there, or try putting the name of the service into a search engine.
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