CarePlace is committed to ensuring it is accessible to the widest possible range of people. If you have any questions or suggestions regarding the accessibility of this site, or if you have difficulty using any part of it, please contact us

All pages produced in CarePlace conform to the W3C’s WEB Content Accessibility Guidelines (WCAG2 at Level AA).

This site’s layout takes into account users who are visually impaired or have difficulty using a mouse. It is compatible with popular screen reading software and can be navigated using only a keyboard.

Ease of use

We have made every effort to make this site accessible and easy to use for everyone, no matter what browser you choose to use, and whether or not you have any disabilities.

All links on the website should open in the same window unless otherwise stated.

Plain English

We aim to make this site easy to understand by using plain English and avoiding the use of jargon and acronyms. If you have difficulty understanding any of the content, please contact us and let us know.

Ways to enlarge text on your screen

If you find the text on the directory too small, you can increase it by clicking on A A A which can be found in the top right-hand corner of every page next to Accessibility. This only works on our directory. If you visit another website, the text size will reduce again.

If you have a mouse with a scrolling wheel

To enlarge text, hold down the Control key while rotating the mouse wheel towards you.

To reduce text size hold down Control and spin the wheel towards you. This will either step you through a range of text sizes or zoom the whole page in/out.

Change your zoom or magnify settings temporarily

Select View then Text Size (also called Text Zoom in some browsers) from the menu bar at the top to make the text bigger.

Most browsers now have the option to zoom in and out to make the whole page larger or smaller. To zoom in press Ctrl and + and to zoom out press Ctrl and –

For a permanent solution

If you find the text difficult to read, change some of the default settings of your browser. This will alter the way all web pages appear on your screen. Depending on which browser and computer system you are using, these can be found in either the Tools/Options or Edit/Preferences menus. Choosing a larger font size will mean that pages will be delivered to you with larger text, which will be easier to read.

If you use Firefox you can download an add-on called No Squint Plus – this lets you permanently change the text size on a site-by-site basis.

If you have a visual impairment

You'll find helpful advice from the Royal National Institute of Blind People (RNIB) website – using your PC.


As well as HTML web pages, this site includes files to download in formats such as Adobe PDF, Microsoft Word and Microsoft Excel. We try to make these files as accessible as possible for everyone.  If you do not have any software on your computer which can understand these formats, you can download for free•    

Making your computer work for you

Do you need help in making the web easier to use? There are many ways you can change your browser, computer, keyboard and mouse settings to make the web more accessible for you.

The AbilityNet website has helpful advice on customising your computer.

The BBC site My web My way has up-to-date information on how to optimise your web experience on a wide variety of platforms. Start by clicking on the relevant operating system of your computer.

Information in other languages

Google Translate is a free translation service that provides instant translations between different languages. It can translate words, sentences and web pages between any combination of Google’s supported languages. Google Translate learns from user feedback and continues to improve over time. Google are always working to support other languages and will introduce them as soon as the translation quality meets their standards.

To learn more about Google Translate visit:

Accessibility queries

We are continuously seeking to improve the accessibility of the website. If you have any difficulties using this site that you believe we could address, please let us know

It would be helpful if your e-mail contained the following:

  • The address of the page(s) that you are having difficulties with
  • The nature of your disability, if any 
  • A description of the problem.

If you have a solution to suggest, please feel free to do so.